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Department : Sales and Distribution

Location : Hanoi

Report to : Regional Sales Manager- Telesales Hanoi


 Job Summary


The key purpose is to develop and lead Telesales Hanoi, manage both In-house teams and 3rd parties to generate and fulfill the set sales target, COA, productivities... This role also includes the responsibility of coaching, training the sales team to perform respective sales process professionally and effectively in compliance with related external and internal requirements/regulations.


Key accountabilities 


Key Accountabilities

Performance measures

  1. Sales operation planning, management and monitoring:
  • Delivery the sales targets;

Daily & monthly originations of loans/insurance policies

  • Manage telesales agents, field sales agent through team leaders and 3rd party vendors through operations head, channel managers of 3rd party;

Daily & monthly productivity MIS reflecting the calling & conversion metrics

  • Maintain of low attrition rate for agents and team leaders;

Monthly Attrition MIS

  • Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards

Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.

  • Ensure all the audit requirements are met and vendor follows the policies laid down by the company

Satisfactory Audit ratings and visit memo’s

  • Ensure the changes in the policies are communicated in time to 3rd parties and their staffs.

Update training deck to be maintained at 3rd party, regular checks to be done which should be reflected in visit memo’s.

  1. People development, training and motivation:
  • Recruitment of agents;
  • Visit timings to the 3P vendors;
  • Termination of agents or 3rd party on account of non-performance / disciplinary issues;
  • Implementation of any process which helps improves process efficiency;
  1. Problem Complexity:
  • Routine Problem – Agent not reporting to work, non adherence of the process by an agent / team leader, 3rd party.
  • Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company and operations manager of 3P to adhere to the changed policy, non-delivery of targets, reduction of no of seats  by 3P due to pricing


Background Specification


Qualification: Candidate must possess at least a Bachelor Degree in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Marketing or equivalent


Experience: Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent


Knowledge: Should have basic knowledge of the financial/insurance products.



  • Excellent MS-Office skills,
  • Good communication skills
  • Good team player & fast learner.
  • Good command over English




How to apply

If interested, please send your CV to Recruitment team at










Job Title                       : Sales Training Supervisor (Sales Training Delivery)

Department                  : Sales & Marketing

Location                      : Ho Chi Minh City

Report to                      : Sales Training Manager

No. of subordinates     : 0



Job Summary


Sales Training is an integral part of the Nationwide Sales force. In this role, the Sales Training Supervisor will support Sales Training Manger to deliver the objective of enhancing employees’ skills, optimizing performance, productivity and quality of work of Sales force. His/her key responsibilities include:

  • Delivering sales training to ensure the relevant sales training programs in plan.
  • Providing coaching new/revised training to key line trainers, observing & providing feedback to key line trainers in sales training programs.
  • Measuring sales training programs qualification and training results.



Key accountabilities 


His/her other key accountabilities include:

  • Conduct training need analysis for sales and relevant training programs
  • Deliver sales & relevant training programs.
  • Demo, coach to enable line trainers to conduct relevant sales training programs
  • Observe and provide feedback to line trainer for relevant sales training programs 
  • Participate in developing sales and relevant training programs for sales
  • Join field work/field trips to understand the business and gain more insights for training
  • Develop new training materials and assessment tools for training evaluation
  • Participate in Training projects & other assignments from Sales Training Manager



Background Specification


1.   Education background

-     Bachelor Degree (Training/ Finance is a plus)

2.   Minimum Experience

-     1-2 years experiences in training.

-     1 year in similar position.


3.   Knowledge, Competencies, Skills


-      Strong in analysis & presenting ideas

-      Well-structured communication

-      Good in English & fluent in Vietnamese

-      Good interpersonal and convincing

-      Strong in both making & answering questions

-      Strong at coaching & providing feedbacks

-      Professional  presentation

-      Team work and result oriented

-      Good at Microsoft office

-      Willing to travel and take rotation





How to apply

If interested, please send your CV to Recruitment team at







Job Title                       : Sales Supervisor (Field Sales )

Department                  : Direct Sales HCM

Location                       : Ho Chi Minh City

Report to                     : Channel Manager

No. of subordinates       : 01



Job Summary


The key purpose is to lead a sales team in a customer service center and sales. This includes the responsibility of coaching, training the sales team to perform respective sales calls process professionally and effectively. Especially sales target, COA, productivities and Fraud..

The role is also responsible for seeking possible opportunities to promote and improve Fields Sales


Key accountabilities 


  1. Sales planning-Setting up SMART target for sales team, contributing to company sales forecast. Proactively propose/ contribute to micro-marketing.
  2. Sales execution-The role will require ensure that the sales plan, events, activities… are well briefed to sales team, and will be completely & effectively executed in the field.
  3. Sales analysis-To perform sales analysis on monthly basis, ensuring both gaps and potentials are identified and proper action will be taken to maximize sales achievement.
  4. Team motivation-To ensure incentive schemes are properly run, the best performers will be recognized and rewarded



Background Specification


1.   Education background

-     Bachelor Degree, Business Management major is preferable

2.   Minimum Experience

-    Minimum 3 to 5 years sales management experience, experience in sales retail is preferable.)


3.   Knowledge, Competencies, Skills


-    Basic knowledge : Basic knowledge of financial services.

-    Competencies : Sales, Leadership, Analytical, problem solving, interpersonal, communication

-    Computer skill :MS Office (Word, Excel, PowerPoint)

-    Languages capability : English communication at basic level







How to apply

If interested, please send your CV to Recruitment team at












How to apply

If interested, please send your CV to Recruitment team at


How to apply

If interested, please send your CV to Recruitment team at
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