Hotline

1900 5454 49(Call rate 1,000 VND/min)

OPERATIONS

CUSTOMER SERVICE OFFICER

(HCMC)

 

 

 

Job Position

Customer Service Officer

 

Internal Job Grade

 

Officer

Division/Location/Country

Operations/OPT/Pico- Ho Chi Minh City - Vietnam

Prudential Vietnam Finance Company

 

Immediate Supervisor’s Position Title

 

Customer Service Supervisor

 

 

 

 

Job Summary

 

To deal with internal customers & external customers in order to handle customer complaint process and meet all CS’s KPIs . Assist/back up for CS Supervisor in managing daily works as well as developing initiatives/ project/ system enhancement to reduce CS’s workload as much as possible.

 

 

 

Key accountabilities

  1. Key Accountabilities

 

B.    Performance measures

Respond to customer's complaints/queries, quick identify and have proper solution to meet their requirement(s)

 

Followed Call’s Evaluation guidelines conducted by QA Team

 

 

Providing a polite, professional and accurate response in accordance with agreed service standards

 

Followed Call’s Evaluation guidelines conducted by QA Team

Promptly and accurately complete all related administration activities (reporting, random check, CS staff training, system testing) in accordance with relevant service standards and to the customer’s satisfaction

 

Followed committed service TAT regulated at CS Manual & specific assigned task’s requirements

Proactively recognize when customer requirement(s) are more appropriately dealing with elsewhere and refer them as their appropriate.

 

Followed Call’s Evaluation guidelines conducted by QA Team

 

Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer

 

Followed Call’s Evaluation guidelines conducted by QA Team

 

Participate and contribute to team meetings, training, system testing, projects and quality workshops

 

Follow assignment

Others tasks which are assigned by CS Supervisor/ Leader

 

Follow assignment

 

Background Specification

Qualification: University graduated. Economics, Finance or Banking is preferable

Experience:   Over 3 year experience in Customer Service

KnowledgeEnhanced computer literature (Work, Excel, Power point, Internet, Email)

                    Good communication in English skills

 Skills:          Good negotiation and interpersonal skills

                    Has a sweet voice, good telephone skills

                    Problem solving skills

                    Team work spirit                  

                    Motivated and proactive

                    Careful and patient style of work

                    Brilliant appearance

 

How to apply

If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn

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