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COLLECTION

 

 

COLLECTION STRATAEGY ASSISTANT MANAGER

 

Department:           Collection

Report to:              Head of Colelction

Working Location:    Based in HCM city - Vietnam

No. of subordinates: 3 ~ 5

 

Job Summary:

- Responsible for managing Collection Strategy to support Collections Team Lead and Collection Head for PVFC portfolio

- Development and enhancement of all Collection Strategy and models for portfolio analytic and summary.

- Ensure the effectiveness of collection information in order to perform business analyzed internally and externally.

- Work with various functions to remedy data issues identified through various actions.

- Perform ad-hoc and on-going analysis/tests related to collection strategies and portfolio performance.

- Ensure timely and accurate reporting of various levels of strategic segmentation, including credit loss, delinquency reporting and recovery collection, short and long-term forecasting of delinquency, loss measures and recoveries.

- Pro actively develop SAS script to enhance business report as well as improve degree of Automation.

 

 

Key accountabilities:

- Timely and accuracy of collection Strategy

- Improve degree of report automation via SAS program

- Collection models and Analytic report.

 

Background specification:

1. Education: Bachelor’s Degree required

2. Minimum Experience: 07 years related work experience in Banking and Financial Institutions

3. Knowledge: Collection background is a plus

4. Skills: Knowledgeable on SAS program and Microsoft Access and Excel is a MUST

 

 How to apply
If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn 

  

 

 

COLLECTION PLANNING MANAGER

 

Department:           Collection

Report to:              Head of Colelction

Working Location:    Based in HCM city - Vietnam

No. of subordinates: 3 ~ 5

 

Job Summary:

Play as planning and operation for whole collection process

 

Key accountabilities:

- Provide leadership and be responsible for the performance of daily collection operations of the Tele collection, field collection & recovery.
- Representatively of Collection department to coordinate with relevant departments of company to update, monitor or propose initiatives to enhance Collection process, User Manual/Guideline.
- Monitor and evaluate the implementation of the plans for collection
- Engage in the development of Collection long term strategic plan and annual plan for approval by senior management.
- Provide professional input into the collection wide annual planning and budgeting process through distilling collection’s strategy into annual activity plans and advising senior management on the most efficient allocation on headcounts and contracts.
- Analysis and propose required changes to investment collection performance.
- Managing term of settlement documents, payment update, following up trail status, complaint solving or anything related to them.
- Ensure all administrative aspect of the business are supported.
-Working closely with relevant department to develop SMS process/ ACS process/ Collection Letters
- Monitoring and controlling process for GPS & Msales smart phone provided to Field Collectors and ensuring Field Collection results updated into Collection system.
-Conduct Quality check for Field collector’s result.
-Cross check Skip result of Field collectors.
-Monitor monthly Collection master list and send to Collection MIS and generate other daily, monthly collection reports, confirm for data incentive.
-Responsibility for any Purchasing request, Asser IT. Control cost expenses occurred within Collection.
-Any other duties as may be assigned by Head of Collection & CRO.

 

Background specification:

1. Education Background:

-MBA or other applicable graduate degree
-Good command of English and Vietnamese
-Familiar with financial service software and reporting system

2. Minimum Experience:

- 4 to 5 years of work experience in either of Collection operation/Administrative in Banking or consumer finance.
- Organization skill, good customer service and strong leadership.

3. Knowledge: Finance, banking is an advantage

4. Skills:

- Good problem solving ability
- Good English/Vietnamese communication skills
- Ability to work without full-time supervision
- Good in Excel.

 

 How to apply
If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn 

 

 

 COLLECTION RECOVERY SUPERVISOR

 

Department:           Collection

Report to:              Colelction Recovery Manager

Working Location:    Based in Da Nang city - Vietnam

No. of subordinates: N/A

 

Key accountabilities:

- Manages the external law firms of PRUFCO who are providing recovery debt collection service. Agency visits are done on a weekly basis for each law firm with corresponding agency visit report. Strategize and plan with the Recovery Manager/Collection Head on how to improve or maximize recovery collections.

- Support the Recovery Manager/Collection Head in the implementation of initiatives, strategies and plan for recovery.

- Supports in training and coaching the agency collectors how to approach, negotiate and suggest payment options to customers and arrive at firm settlement arrangement.

- Supports the agencies on handling difficult cases to maximize recoveries.

- Monitors the performance of each agency and conducts portfolio review on a regular basis, weekly/monthly/quarterly.

- Tracks the daily collection for each agency and ensure each agency is updated on the amount collected. Tracks and produce the weekly reports monitoring each agency tele and field status. Ensures proper and sound evaluation is provided to each agency on a monthly basis.

- Handling incoming calls and inquiries from the clients who have received notices care of the agency tele or field collector.

- Handle phone in complaints and file incident report complaint received including thru external agencies.

- Validate the collection activities of the agency calling on the customers or conduct field visit when needed.

- Maintain and deliver on performance standards set by the management. Performance indicators to be maintained on Rate of Recovery and business plan target set must be achieved.

- Perform their task with utmost integrity. Documentation and process guidelines required must be strictly complied with.

 

Background specification:

1. Education Background:

- College or University Graduate

- With good moral character

- Can work and deliver even under pressure

- Goal driven

- Willing to work 5.5 days a week

- Can communicate and write in English

 

2. Minimum Experience:

- Willing to do both tele and field work

- Previous collection experience is an advantage and will be   prioritized.

 

4. Skills:

- High integrity, responsibility, disciplinary and good moral character

 

 How to apply
If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn 

 

 

 

 

 

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