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Branch Network

 

DTH MANAGER

(HCMC)

           

 

 

Job Title : DTH Manager
Department : Branch Network
Location : Ho Chi Minh
Report to : Department Head (Head of Branch Network)
Number Subordinates : DTH (“Direct-to-Home”) ROs & KYC Officers (Know-your-customer Officer)

 

 

To manage the operation and performance of HCM-based ROs and KYC Officers based at Southern SIP (Service Introduction Point) provinces (Binh Duong, Can Tho, Dong Nai and Vung Tau); customer service and cross-functional cooperation/ coordination.

 

 

Key accountabilities

 

No.

Accountabilities

1.       

Credit process – To ensure underwriting & KYC operations smoothly and professionally at HCM (Pico building) and assigned SIPs (team size may be changed overtime). Maintain highest integrity in underwriting and operating credit process.

2.       

Customer service quality - To ensure the best quality of customer service wherever customers are met & serviced. To promote Customer First culture.

3.       

Expense control – Responsible for expense reports and track expenses in line with cost-to-income ratio KPI.

4.       

Risk management - Responsible for managing possible risks that may arise from daily operation. To implement all necessary actions in order to prevent, identify and escalate all frauds of the team both internally and externally.

5.       

Analysis and Report – Responsible for analysis and report of team performance to ensure that team performance recorded, analyzed and reported to Department Head on a regular basis with accuracy and in time manner, along with comments and recommendations.

6.       

Ad hoc – To participate in ad hoc projects; lead innovations at workplace (incl. constantly streamlining work processes, esp. DTH-related ones.).

7.       

Training/ Coaching – To hire/ train/coach staff (underwriter, admin) and foster a learning/ innovating culture & team spirit. Develop can-do mentaility in team. To lead team by example.

 

 

 

Background Specification

 

  1. Education Background :University Graduate, Business Administration, Banking & Finance is preferred
  2. Minimum Experience : Min 7 years of Banking & Finance or relevant industry  
  3. Minimum Qualifications (Knowledge , Skill, Abilities)
  • Basic knowledge : Underwriting, customer services in consumer finance sector           
  • Competencies : Interpersonal, Leadership, Business Management   
  • Computer skill : Computer skills (MS Word, Excel, Power Point)
  • Languages capability : Solid command of spoken and written English and Vietnamese     

 

  1. Other (if any) :
  • Practical working experience in a business driven culture and customer service oriented atmosphere.
  • Experience in managing a team with both field force local staff and office staff.
  • Leadership in both team environment and individual.
  • Business management skill.
  • Interpersonal Communication skill.
  • Teamwork spirit motivation skill.
  • Abe to conduct regular (short but incl. overnight stay) business trips as required to HCMC & neighboring provinces (incl. but not limited to Binh Duong, Dong Nai, Vung Tau, Can Tho).

 

 

  

How to apply

If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn

 

 

RELATIONSHIP OFFICER

(Ha Noi, HCMC)

           

 

 

Department:                   Branch Network (Underwriting)

Location:                        Ha Noi, HCMC

Report to:                       Branch Manager

No. of subordinates:        nil

 

 

 

Key accountabilities

 

The job holder needs to handle underwriting process by face-to-face/tele interviews with customers, ensure the applications and attached documents to comply with Company Credit Policy and recommend to Branch Manager for final approval/decision. He/she needs to maintain the assigned portfolio to meet KPIs and offer best customer service to customers. Other main accountabilities include but not be limited to:

 

Arranging face-to-face or tele-interviews with customers – Setting appointments with assigned customers, guiding customers what need to be prepared for a productive interview. Verifying the documents against the original ones to ensure the requested documents are in line with company credit policy;

 

Budget analysis process and underwriting – Performing budget analysis with customers to ensure all related factors have been taken into account and comply with Company Credit Policy. Using common sense and owned experience to find out the facts that could help preventing frauds…

 

Customer service – Ensuring all procedures, documents are well prepared for customer to sign once the application is approved. Reminding them of their key responsibilities and well-handled all related questions from customers…

 

Maintaining customer portfolio – Managing whole portfolio of customers who have been interviewed by this job holder and approved afterward. Ensuring all related KPIs are met efficiently and timely.

 

As the business growth and maturity, he/she could be promoted to take bigger scope of work within the branch or in other Credit functions such as Credit Operations or relevant divisions…

 

 

Background Specification

 

The ideal candidate will demonstrate the following skill sets:

- University Graduated, Finance/ Accounting or Banking major preferred.

- Min 3 years of experience in finance/ banking industry or customer service position.

- Finance, banking knowledge preferred

- Competencies: Interpersonal, teamwork, negotiation, strong business acumen

- Practical working experience in customer service and performance oriented

- Ability to work independently and under high pressure

 

  

How to apply

If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn

 

 

 

CUSTOMER SERVICE EXECUTIVE

(HCMC, Đà Nẵng)

           

 

 

Job Title                       : Customer Service Executive 

Department                  : Branch Network

Location                      : Ho Chi Minh City/ Ha Noi

Report to                      : Branch Manager/ DTH Manager

 

 

The key purpose is to handle customer service issues in Customer Service Center (CSC), helping the CSC to fulfill its tasks in underwriting. The role is responsible for supporting Relationship Officers in interviews, preparing necessary documents, following up approved cases and other admin works in the CSC.

 

Key accountabilities

 

No.

Accountabilities

% of time

1.       

Receptionist 

−     To welcome guests coming to branch, guiding them to the right underwriters.

−     To handle incoming calls.

−     Enthusiastically support customers.

 

 

2.       

Underwriting support

−     Promptly and effectively make customer appointments based on Interview Scheduling for Relationship Officer, fully guide customers what need to be prepared for a productive interview.

−     Updating Scheduling Portal

−     Guide customer about forelosure procedure.

−     Ensuring the proper files flow with highest accuracy

 

 

3.       

Administration & Reporting

−     Consolidating daily activity report for branch timely and with accuracy.

−     Handling and recording customer complaint.

−     Timely pack and send regularly all original hardcopy (loan documents) to Ops.    

−     Manage contract paper including making orders (including annexes) (after checking with BM) and collect wrong series and update all customers in logbook.

−     Training for Admin to become CSE backup

−     Keep contact with suppliers, make payment for them every month;Office administration & other assigned tasks

 

 

Total

100%

 

 

 

Background Specification

 

  1. Education Background : College/University Graduated
  2. Minimum Experience : At least 3 years of experience in related positions
  3. Minimum Qualifications (Knowledge , Skill, Abilities)
  • Basic knowledge : Office Administration knowledge is required             
  • Competencies : Interpersonal, teamwork, customer service   
  • Computer skill : Computer skills (MS Word, Excel, Power Point)
  • Languages capability : Good command of spoken and written English and Vietnamese

 

  1. Other (if any ) :
  • Positive mind and attitude; able to learn.
  • Practical working experience in customer service oriented business
  • Well organized and hard working

 

  1. Working Condition and physical environment: Good

 

How to apply

If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn

 

  

 

KYC (KNOW YOUR CUSTOMER) OFFICER

(BINH DUONG, DONG NAI, BAC NINH, THAI NGUYEN)


Department : Branch Network


Location : SIPs (“Service Introduction Point”)


Report to : DTH Manager(s)


Number Subordinates : N/A


Job Summary


The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or prior to underwriting (ie loan discussion and offer) by RO (based in HCM, HN or Danang) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.


Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch Network or other departments of the business as relevant.


Carry out other support tasks as assigned by DTH Manager.


Key Accountabilities


1. Perform KYC activity at loan closing stage or prior to underwriting;


2. Customer service – To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.


3. Maintaining customer portfolio – Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.


Job Specification / Possible Profile


1. Education Background : University Graduated, Finance/ Accounting or Banking major are
preferable


2. Minimum Experience : 3 to 5 years of experience in finance/ banking industry or customer service position


3. Minimum Qualifications (Knowledge , Skill, Abilities)


− Basic knowledge : Finance, banking knowledge preferred


− Competencies : Interpersonal, teamwork, negotiation, business acumen


_ Computer skill : Computer skills (MS Word, Excel, Power Point)


_ Languages capability : Acceptable command of spoken and written English and good command of Vietnamese

4. Other (if any ) :


− Practical working experience in customer service oriented atmosphere. Customer first mentality. Can do mentality.


− Can work independently and under high pressure.


 

How to apply

If interested, please send your CV to Recruitment team at careeratpvfc@prudentialfinance.com.vn

  

 

 

 

  

 

 

 

 

 

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